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Frequently Asked Questions

Do you offer promo codes?

Look out for the occasional promo codes sent to our members and subscribers only.  Signing up as a member or subscriber is quick and easy. Click on the link here

What are you return policies?

It's important to us that you love what you've gotten. We accept returns for exchanges as long as you return them in their original unworn condition and packaging within 7 days.  Please contact hello@rinaleejewellery.com immediately to address your request of exchange/return. Custom pieces and shipping are not eligible for exchange or return. In the event of a valid exchange/return, the customer is responsible for all shipping costs involved for returning the item. 

Which payment methods do you accept?

We accept all major debit and credit cards (Visa, Mastercard, American Express) from customers in every country in 135+ currencies.

Where and what are your jewellery made from?

All our jewellery are made from sterling 925 silver and 14k-24k vermeil plating. They are perfect for sensitive skin individuals. Our collections are designed by Rina L. in jewellery wax models and casted in Singapore by skilled artisans. 

Do you sell wholesale?

Yes, we do! If you are a retailer and wish to carry our products, kindly drop us an email hello@rinaleejewellery.com and we'll be right with you.